Knowledge Base Troubleshooting Fatal error: Incompatible file format: The encoded file has format ID 0 
Cause
This error is occurring because not all of the files were uploaded in BINARY mode.
Solution
All files in the software should be uploaded in BINARY mode using your FTP program. This is a setting that can be configured it most FTP clients. If you are unsure of how to set the connection type to BINARY, please consult the help file of your FTP program or click here for instructions on how to enable BINARY mode in several popular FTP clients.
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